Charlotte Property Management Blog

Should I use a home warranty on my rental investment property in Charlotte, NC?

Today we discuss about the home warranty, a popular product for insuring appliances, components, and large systems on your property. A home warranty policy may bring some peace of mind to homeowners,  but is it a feasible solution if you own a rental property in Charlotte, NC? We think it is NOT a good idea, and below we discuss why.

Let us start with the basics. Home warranties are annual contracts that insure systems, components, and appliances in your house. Depending on your premium, home warranty companies will pay for the repair/replacement if the piping, HVAC, stove, washing machine and the like stop functioning. It sounds good on paper but in practice there are serious drawbacks. 

Coverage Gaps

Irrespective of whether you choose to insure appliances, systems, or both, home warranty policies have numerous coverage limitations. The non-mechanical parts of your home, such as windows or the house structure, are never covered, and HVAC systems only rarely do. In a recent video, Harry Heist from Law Offices of Heist, Weisse & Wolk, P.A. describes in detail the home warranty fine print and how you can navigate through. His conclusion, like ours, is that it is best to check out the exceptions on the policy before signing your contract. 

High costs 

Another aspect that is often overlooked is how much you pay at the end of the day with or without a home warranty. A typical home warranty policy may cost anywhere from $350 to $1000, or even more, per year. For every service call you make, you spend between $50 and $125, depending on your premium. If we consider the scenario in which your microwave and dishwasher break down during the same year, in addition to the yearly premium, you will spend anywhere between $100 and $225 to just have a professional sent to you. In total, that amounts to anywhere between $450 and $1225 or more. Or a typical vendor price for an appliance or system repair is in the range of $100-$200. Without a home warranty you will spend $200-$400 for the same services! 

Naturally, it makes sense to insure something if you cannot effectively do it on your own. A good example is a homeowner's insurance against the entire value of the home. Paying a home warranty premium often does not make sense in financial terms, as you will likely end up paying more for repairs and replacements than without the policy.

You may think at this point, ‘what is my HVAC needs replacement?’ If your HVAC breaks down, you must be ready to pay anywhere between $5000 and $10,000 for the replacement, but do not think that a home warranty will automatically save you money. HVAC replacements are rarely covered in fact. If your HVAC breaks down, it is best to act in advance and save up money for that situation, so you can pay the replacement yourself.

Appliances and systems often come with warranties themselves

If you move into a new house, or buy new appliances, these systems come with a manufacturer’s/builder’s warranty of usually anywhere between 2 and 10 years. You can easily increase your appliances’ warranty by paying a little extra when you purchase them. Some of your appliances and systems, therefore, do not need a home warranty because they are already insured.

Tenant discontent

We have left the most important drawback of home warranty policies for the end. Home warranties risk affecting your tenant's overall life quality. Homeowners are willing to deal with the inconveniences of long phone hold times, delayed vendor visits and rejected claims due to the possible or perceived savings, but your tenants are not willing to deal with any of these. More so, as Harry Heist notes, tenants are in fact legally entitled to benefit from repairs and maintenance as soon as possible. Surveys consistently show that the number one deciding factor in whether or not a tenant opts to renew the lease is if they had a positive experience putting in maintenance requests. A home warranty can cause a maintenance request to drag out for days or weeks. Even in the rare case when a home warranty saves you a little money, it may cost you thousands of dollars at the end of the lease, when the tenant decide to vacate and the property remains empty for a few weeks.


Make sure you have the funds to self-insure, by putting money in a savings account for the time when systems and appliances on your rental property need replacement. If you are unable to self-insure against these risks, you will inevitably end up with delays and an unhappy tenant. You may consider to sell or to opt for a full-coverage Guaranteed Rental Income Plan, which covers these expenses for you.

Credits: Photo by Steve Buissinne from Pixabay.

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